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Technical Support

Always On, Always Available

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Supporting Your Operations - 24/7

Network innovations’ technical team provides installation, training and support for every product and service within our portfolio. Operating 24/7, our qualified customer support specialists ensure the effectiveness of our solutions, providing customer service and technical support to our clients around the globe.

Customer Support Center

AMERICAS
: +1.855.526.2343
EUROPE, MIDDLE EAST, & AFRICA
: +31.20.798.9113
ASIA-PACIFIC
: +65.3157.0949

: support@networkinv.com
To log an incident please login to NI Portal

U.S. Governement TECHNICAL OPERATIONS CENTER
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Network Monitoring, Support & NI Portal

Operating 24/7, our customer support center has the tools to measure network vitals and usage characteristics for our clients. In addition, all customers have access to NI Portal – an easy to use interface accessible by phone, tablet, or computer – to view services, usage, invoices, and trouble tickets.

NI Portal enables technical teams to view reports on system performance including bandwidth usage, statistics, and availability in near real-time. Create custom graphs to compare data variants and export custom CSV files – with the ability to specify desired variants and time-periods. NI Portal also allows users to send reports to designated individuals at custom intervals i.e. weekly, monthly, etc.

  • 24/7 network management
  • 24/7 telephone support, service, and onsite support as required
  • Standard and ad hoc reporting
  • Automatic alerting mechanism in case of service disruption
  • Training of staff on product installation, alignment & use
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Customer Satisfaction

Our mandate is to help our clients Succeed. Anywhere. Especially in remote locations where reliable connectivity is paramount for proper operations.

Our world-wide network of professional technicians and support specialists work to resolve any issues as quickly and effectively as possible to keep your business online and on time – wherever you operate.

We stand by and support every product and service within our portfolio, to deliver innovative and effective solutions.

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Field Services Support

From site preparation to project completion, Network Innovations’ certified field service engineers are available to support you wherever your business operates – on land or at sea. Our global network of field service engineers provide installation, commissioning, maintenance, and repairs of VSAT network and wired and wireless telecommunication networks.

  • Site surveys
  • Engineer, design & build
  • Repairs & upgrades
  • Service – ad hoc or permanent assignment

Learn more about our field services

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