Beam has announced that some Iridium 9555/9575 (Extreme) handsets when upgraded to the latest firmware version (HT17001/HL17001) and docked in compatible Beam docking stations may display the error message “USB Cable DISCONNECTED/USB Cable CONNECTED” preventing normal operation. Other issues such as the handset rebooting or switching off while docked may also occur.
If you have already upgraded your firmware, are using Beam Docking Stations and have received the error code above, please revert your firmware to the previous version HT15002 for the 9555 and HL15002 for the 9575 EXTREME.
If you have not upgraded your firmware and are using a Beam Docking Station, upgrading to the latest firmware is NOT recommended until a fix for the error is received from the manufacturer.
Beam Communications is closely working with Iridium to resolve this issue and provide a solution as a priority. When a solution is available, an announcement will be made.
If you have any questions, contact our technical support team for more information!